FAQ

Can’t find what you’re looking for?

Contact Amex Customer Care : 1 (833) 350-2461
Email us at [email protected]

Frequently Asked Questions

  • Can I purchase the shopping.ca gift card online?

    Yes, you can purchase an e-gift card online on any of our shopping centre’s website (click here for the complete list) and send it by email to the person you want to treat. That person will receive a code to exchange in-mall at Guest Services for a physical gift card to use at participating retailers in participating Ivanhoé Cambridge shopping centres nationwide.

    Corporate clients can now place their gift card orders using the new corporate e-commerce website. A registration process is required. You cannot use your gift card as a payment method for an online order.

  • Where can I use and redeem the shopping.ca gift card?

    The Shopping.ca gift card can be used to purchase items from participating retailers located in any one of the Ivanhoé Cambridge’s shopping centres. For the full list of shopping centres, click here.

  • Where can discounted gift cards be redeemed?

    Gift cards purchased with a discount can only be redeemed within the province of the centre where the cards were purchased. To locate a shopping centre in your province, consult our full list here.

    You may be refused the exchange of your gift card if it does not follow the outlined conditions.

  • Where can I buy a shopping.ca gift card?

    The gift card can be purchased at the Guest Services kiosk of participating Ivanhoé Cambridge shopping centres. For a full list of shopping centres, click here. You can also buy a gift card online, on the Website of participating Ivanhoé Cambridge shopping centres. Corporate clients can now place their gift card orders using the corporate e-commerce website. A registration process is required.

  • What is the shopping.ca gift card?

    The shopping.ca gift card can be used to purchase items at participating retailers located in any one of Ivanhoé Cambridge’s shopping centres nationwide. To see a full list of shopping centres, click here. In 2019, Ivanhoé Cambridge launched an improved gift card program that runs on the American Express network and replaces the grey Mastercard Ivanhoé Cambridge gift card. If you currently have an Ivanhoé Cambridge gift card, to check your balance, click here.


Terms & Conditions


Using the Gift Card


Corporate orders

  • What methods of payments are accepted for corporate orders?

    Accepted payment methods at Guest Services (in-mall) for corporate orders are  

    • Bank certified cheque – from a Canadian bank account 
    • Bank transfers (via Electronic Funds Transfer aka EFT) – from a Canadian bank account. 
    • For transactions under $3,000, corporate Canadian issued credit or debit cards, such as Visa, Mastercard and American Express are accepted. The card must be in the same name as the purchaser. 

    Accepted payment methods online for corporate orders are 

    • Canadian credit cards such as Visa, Mastercard and American Express. 
  • Where can I place my order?

    You can place your order at the Guest Services kiosk of an Ivanhoé Cambridge shopping centre. For a full list of shopping centres, click here.

    Approved corporate clients can also place orders online and send gift cards to various recipients by email.

  • Is there a purchase limit for corporate orders?

    At Guest Services (in-mall), additional information will be requested for any purchase equal to or over $3,000 for both individual and corporate customers.

    On the online corporate platform, the daily expenditure limit is $2,999 for approved corporate clients.


Corporate platform

  • In what denominations can I buy gift cards?

    The gift card can be purchased in various denominations ranging from $25 to $1,000.

    As well, you can choose a custom denomination within that range.

  • What are the criteria to be approved?

    In order to create an account each corporate client must go through the registration form. Each business must have a valid Corporation Number, Business Number or GST | HST Number.

  • How do I get approved to use the e-commerce platform?

    In order to receive access to purchase on the online platform, each business will go through the registration process when creating the account here. Each application will be carefully reviewed by Ivanhoe Cambridge and a follow-up email will be sent 1 to 2 business days following the reception of the account registration.

  • Who can buy on the corporate e-commerce platform?

    The e-commerce platform is for the exclusive use of approved corporate clients. Non-profit organizations and charities may also be eligible to use the online platform.

Can’t find what you’re looking for?

Contact Amex Customer Care : 1 (833) 350-2461
Email us at onlinegiftcard@shopping.ca