Can I purchase the shopping.ca gift card online?
Yes, you can purchase an e-gift card online on any of our shopping centre’s website (click here for the complete list) and send it by email to the person you want to treat. That person will receive a code to exchange in-mall at Guest Services for a physical gift card to use at participating retailers in participating Ivanhoé Cambridge shopping centres nationwide. A government issued ID is required during pick- up, the ID and the recipient’s name must match.
Corporate clients can now place their gift card orders using the new corporate e-commerce website. A registration process is required. You cannot use your gift card as a payment method for an online order.
Where can I use and redeem the shopping.ca gift card?
The Shopping.ca gift card can be used to purchase items from participating retailers located in any one of the Ivanhoé Cambridge’s shopping centres. For the full list of shopping centres, click here.
Where can discounted gift cards be redeemed?
Gift cards purchased with a discount can only be redeemed within the province of the centre where the cards were purchased. To locate a shopping centre in your province, consult our full list here.
You may be refused the exchange of your gift card if it does not follow the outlined conditions.
Where can I buy a shopping.ca gift card?
The gift card can be purchased at the Guest Services kiosk of participating Ivanhoé Cambridge shopping centres. For a full list of shopping centres, click here. You can also buy a gift card online, on the Website of participating Ivanhoé Cambridge shopping centres. Corporate clients can now place their gift card orders using the corporate e-commerce website. A registration process is required.
What is the shopping.ca gift card?
The shopping.ca gift card can be used to purchase items at participating retailers located in any one of Ivanhoé Cambridge’s shopping centres nationwide. To see a full list of shopping centres, click here. In 2019, Ivanhoé Cambridge launched an improved gift card program that runs on the American Express network and replaces the grey Mastercard Ivanhoé Cambridge gift card. If you currently have an Ivanhoé Cambridge gift card, to check your balance, click here.
Does the reward card expire?
The funds on the plastic reward card expire on the last day of the month printed on the front of the card.
Do the funds on the gift card expire?
Gift card funds do not expire. However, the plastic has an expiry date set for 5 years from the date it was printed, which is the date indicated on the front of the gift card. Upon plastic expiration, you can get a new card by contacting Customer Care toll-free at 1 (833) 350-2461 to obtain a free replacement card or visit Guest Service at an Ivanhoé Cambridge shopping centre. Your balance will be transferred to a new replacement shopping.ca gift card.
Can I cancel or get a refund on my shopping.ca gift card?
Once you complete your order, there are no refunds or purchase cancellations possible.
Is the shopping.ca gift card reloadable?
Once the initial amount has been used, no additional funds can be added onto the gift card. You will have to purchase a new gift card.
Is there a limit to the amount I can purchase online?
The maximum amount that can be purchased in a 24 hour period is $2,999, with a transaction limit of 1 per customer, per 24 hour period. The maximum amount on a gift card is $1000.
Is there a limit to the amount I can purchase at the shopping centre?
Additional information will be requested for any purchase equal to or over $3,000 for both individual and corporate customers.
Individuals may purchase a maximum of $10,000 worth of gift cards in a 24-hour period. Additional restrictions apply, please see with the Guest Services of your centre.
What are the terms and conditions of the shopping.ca gift card?
To see the terms and conditions, click here.
What is the expiration date that I see on the front of the regular gift card? Do the funds expire?
The funds on the gift card do not expire. The four-digit expiration date available on the front of the regular gift card (MM/YY) is the expiration of the plastic. This means that the customer, after this date, will need to request a new gift card by visiting the Guest Services kiosk or by calling Customer Care 1 (833) 350-2461.
Are there any fees on the shopping.ca gift card?
There are no purchase or account maintenance fees assessed against the card in this new program.
In what denominations can I buy the gift card?
In mall, the shopping.ca gift card can be purchased in denominations ranging from $25 to $1,000.
Online, the shopping.ca gift card can only be purchased in denominations from $25 to $1,000.
Can I make a bulk purchase order?
Yes, bulk purchases are possible at the Guest Services kiosk of all participating Ivanhoé Cambridge shopping centres nationwide. For further questions on corporate or bulk orders, please refer to the Business Advantage.
Bulk orders can also be placed online by pre-approved corporate clients on the corporate e-commerce website. Certain restrictions apply, for more information click here.
How do I check my balance and view the transaction history on my gift card?
You can inquire about your gift card account either by calling 1 (833) 350-2461 or visiting AmexPrepaidCard.com.
Can I replace a lost card?
In order to replace a lost card, you can contact Customer Care toll-free at 1-866-414-8340 or visit an Ivanhoé Cambridge Guest Services kiosk and provide a proof of purchase.
Reward cards cannot be replaced if lost or refunded after expiration.
Can I return merchandise purchased with the gift card?
As retailer return policies vary from store to store, customers must adhere to each store’s policies. Please note if the retailer decides to return the funds on the shopping.ca gift card, it will take 7-10 business days for the funds to be returned to the card.
Can I use my gift card to make purchases online?
Gift cards can only be redeemed at participating retailers in participating Ivanhoé Cambridge shopping centres nationwide. Therefore, you cannot use your gift card as a payment method for an online order.
Once a card is purchased, are there any limitations on its use?
The gift card cannot be used to pay for tips or other gratuities, or to make a payment against any account or loan. Also, it is not authorized to purchase a retailer gift card with the shopping.ca gift card. While most of the stores in our shopping centres honour the Ivanhoé Cambridge gift card, some have chosen not to participate in the program. You can consult the Stores section of your local shopping centre’s website for a complete list of participating retailers. A complete list of terms & conditions is available here.
Do all retailers in Ivanhoé Cambridge shopping centres accept the shopping.ca card?
While most retailers accept the shopping.ca gift card, a few do not participate in the program. You can consult the Stores section of your local shopping centre’s website for a complete list of stores accepting the gift card.
Can I use the shopping.ca gift card at more than one retailer? In more than one Ivanhoé Cambridge shopping centre?
Yes, you can use your Shopping.ca gift card more than once at all participating Ivanhoé Cambridge shopping centres across Canada (click here for a complete list) and at all participating stores, as long as there are sufficient funds on the card.
What happens if I’m purchasing an item that costs more than the value of the shopping.ca gift card?
When purchasing an item that is greater than the value of the gift card, the balance of the transaction can be paid for with another method of payment, such as cash, debit or credit. For more information, please inquire with the retailer, as policies may differ.
What methods of payments are accepted for corporate orders?
Accepted payment methods at Guest Services (in-mall) for corporate orders are
- Bank certified cheque – from a Canadian bank account
- Bank transfers (via Electronic Funds Transfer aka EFT) – from a Canadian bank account.
- For transactions under $3,000, corporate Canadian issued credit or debit cards, such as Visa, Mastercard and American Express are accepted. The card must be in the same name as the purchaser.
Accepted payment methods online for corporate orders are
- Canadian credit cards such as Visa, Mastercard and American Express.
Where can I place my order?
You can place your order at the Guest Services kiosk of an Ivanhoé Cambridge shopping centre. For a full list of shopping centres, click here.
Approved corporate clients can also place orders online and send gift cards to various recipients by email.
Is there a purchase limit for corporate orders?
At Guest Services (in-mall), additional information will be requested for any purchase equal to or over $3,000 for both individual and corporate customers.
On the online corporate platform, the daily expenditure limit is $2,999 for approved corporate clients.
In what denominations can I buy gift cards?
The gift card can be purchased in various denominations ranging from $25 to $1,000.
As well, you can choose a custom denomination within that range.
What are the criteria to be approved?
In order to create an account each corporate client must go through the registration form. Each business must have a valid Corporation Number, Business Number or GST | HST Number.
How do I get approved to use the e-commerce platform?
In order to receive access to purchase on the online platform, each business will go through the registration process when creating the account here. Each application will be carefully reviewed by Ivanhoe Cambridge and a follow-up email will be sent 1 to 2 business days following the reception of the account registration.
Who can buy on the corporate e-commerce platform?
The e-commerce platform is for the exclusive use of approved corporate clients. Non-profit organizations and charities may also be eligible to use the online platform.
Can’t find what you’re looking for?
Contact Amex Customer Care : 1 (833) 350-2461
Email us at email@example.com
Customer service in French and English is at your disposal.